Roborock has received Canstar's 2026 Most Satisfied Customers award for robot vacuums, with Australian respondents rating the brand highest overall when compared with other robotic vacuums on the market.
The survey covered 354 Australians, who were asked to rate the robot vacuums they had owned or used over the previous three years. Ratings were collected across Overall Satisfaction, Performance, Features and Functionality, Battery and Charging Performance, Design, Ease of Use and Value for Money. Roborock was not only ranked first but was the only brand to record five stars in every one of those categories. The assessment applies to the brand's robot vacuum range as a whole rather than to a single model.
Customer feedback as the design signal
Danni Li, marketing lead at Roborock, said the company defines success by how much it can reduce the complexity of daily chores and give customers more time for what they love doing. Li said consumer centricity is a core value at the business and that its R&D team places heavy emphasis on using real customer feedback to shape what comes next, looking at what users like and dislike, what slows them down at home and what they wish the products offered. She described the award as particularly meaningful because it was decided by people who actually use robotic vacuums, which she called a signal that the company is doing something right.
SpiraFlow 2.0 arrives on two models
Recently launched in Australia, the Saros 20 Flow and Qrevo Edge 2 Flow are positioned around an enhanced mopping experience delivered by SpiraFlow 2.0, an upgrade on Roborock's original roller mop system. According to the company, sticky messes and spills are tackled with 16 pressurised clean water outlets that spread clean water across the roller, roller rotation at 240RPM, 2.5 times downward mopping pressure, and a new pressurised 100°C self-cleaning fresh-water roller wash that Roborock says produces a 99% bacterial removal rate.
The flagship Saros 20 Flow carries an ultra-slim 8.98cm body, 36,000Pa suction and AdaptiLift Traverse 3.0, which the company says can climb double-layer thresholds up to 8.8cm. Its AI RGB recognition is designed to identify different floor surfaces and different types of mess so the clean can be adjusted accordingly. A DuoDivide main brush paired with dual lifting side brushes is claimed to reach a 0% hair tangling rate, while the new RockDock adds 100°C pressurised mop washing and automated detergent dispensing.
The Qrevo Edge 2 Flow shares the 8.98cm profile, which Roborock describes as among the slimmest roller mop robot vacuums on the market, and combines 35,000Pa HyperForce suction with the SpiraFlow 2.0 system for everyday messes, spills and grime. For homes with pets, the company claims a 100% hair pick-up rate on floors and a 15% higher pet hair pick-up rate. AI RGB recognition is used to identify floor types and spills and to adjust waterflow with limited manual interference; in carpeted rooms the vacuum recognises the surface, lifts the roller mop by up to 15mm and relies on an Automatic Roller Shield to keep carpets dry.
Both models therefore place the mopping hardware, rather than suction alone, at the centre of the product story, with the award announcement arriving alongside their Australian release. The satisfaction scores reflect owner experience over the past three years and do not by themselves measure the performance of the newly launched units.